General Information
MW Moissanite is not diamond imitator.
MW Moissanite can pass the diamond test, it is the same as the diamond, and it has the international certificate, and each gem has collection value.
MW mission is to design high-end jewelry, so that everyone has their own like high-quality jewelry.
Where can I buy MW jewelry?
Please be advised that ever since the business has grown into popularity, we have been targeted by fake websites claiming to sell MW jewelry. Therefore, to ensure that you will get our genuine products, please order only from mwring.com as this is the only place where real and authentic MW jewelry and accessories are sold.
Do you ship worldwide? How long does the delivery take?
Receiving Time=Customized time + Shipping time
It normally takes 5-10 business days for us to customized your order.
For all orders that are placed in the US, we are pleased to let you know that delivery is fast and your order gets to you within 5-8 business days, FEDEX Express 3-7 days;(UK delivery date 3-8 days),(Canada delivery date 8-10 days ;FEDEX Express 3-7 days )
For all other nations, it is delivered within 8-15 days. We work with major couriers and postal services worldwide to ship your orders.
Do you have a warranty on the MW stone?
Yes! Every MW comes with a limited lifelong warranty that protects it against damage to the stone and any changes in color, clarity or brilliance. We got you covered! Please note that any physical damage to stone will not be covered under warranty.
Why is my credit card being declined?
Please verify that your billing address matches the address your bank has on file, otherwise the transaction will be declined.
How do I change/modify my order?
If you notice a mistake with your order after receiving an order confirmation email, please Email us at:service@mwring.com
Please note that we can help you modify your order before shipment.
It includes changing the size , removing an item, changing your shipping address.
Once your package is shipped, we will not be able to change anything.
How can I track my order?
We don’t automatically send out tracking codes, rather we send notifications to your email and text whenever it’s delivered or close to being delivered.
You can always reach out to us at service@mwring.com if you want an immediate update on your order’s shipping situation and updates on your tracking information.
Can anyone see the difference between Moissanite to natural diamond?
It is very difficult even for a well-trained jeweler to see the difference between a diamond and MW Moissanite. Since all MW Moissanite are D color (colorless) VVS1 Clarity and Excellent Cut, it is possible to determine the difference only by using a special diamond tester.
Do you offer a certificate of authenticity?
Yes, All of Our Moissanite jewelry comes with a Certificate of Authenticity. Every certificate includes detailed information about your item including color, cut and clarity.
How should I take care of my new jewelry?
Exposure during ordinary wear to perspiration and household chemicals, like hand soap, chlorine and hairspray, can cause buildup that dulls the surface of any gemstone. We recommend periodic cleaning to keep your jewelry sparkling and refractive. Using ammonia or plain white vinegar and a toothbrush will keep them always looking brand new.
How can I return an item?
We want you to shop in confidence knowing that we understand that although our jewelry is manufactured with the highest standards of quality and craftsmanship, sometimes you may need to return your purchase. We offer a 30-day money back guarantee!
If for any reason you are not completely satisfied with your purchase, simply return it within 30 days for an exchange or a refund.
Our goal is your complete satisfaction and we take pride in providing an excellent experience and exceeding your expectations.
Can I upgrade my order from 1.5 carats to 2 carats?
Yes! If you wish to change the carat of your order, Once your order is placed, please email us immediately and we will manually change your order to 2-Carat right away. Please note that this only applies to orders that has not shipped yet. Once it is shipped, we are no longer able to upgrade your order.
How do I access further support on a challenge I have?
Our customer service team is ready to answer any further questions you may have. Please email us at service@mwring.com and we will resolve your challenge quickly.