MW Moissanite is not diamond imitator.
MW Moissanite can pass the diamond test, it is the same as the diamond, and it has the international certificate, and each gem has collection value.
MW mission is to design high-end jewelry, so that everyone has their own like high-quality jewelry.
Where can I buy MW jewelry?
Please be advised that ever since the business has grown into popularity, we have been targeted by fake websites claiming to sell MW jewelry. Therefore, to ensure that you will get our genuine products, please order only from mwring.com as this is the only place where real and authentic MW jewelry and accessories are sold.
Where are your products from?
MW belongs to Xiyuan (MW) Trading Co., limited. The company is mainly engaged in jewelry design and mainly management in moissanite.
Do you ship worldwide? How long does the delivery take?
Yes, we ship our products globally. Regardless of your location, we will get your MW processed and shipped to you as soon as you order.
Receiving Time=Customized time + Shipping time
It normally takes 5-10 business days for us to customized your order.
And the shipping time is 5-7 business days for express shipping and a few more days for standard shipping(UK delivery time is 3-7 days).
Do you have a warranty on the MW stone?
Yes! Every MW comes with a limited lifelong warranty that protects it against damage to the stone and any changes in color, clarity or brilliance. We got you covered! Please note that any physical damage to stone will not be covered under warranty.
How do I know what my ring size is?
The MW size standard is in US ring measurement. Feel free to use the ring chart below to confirm your ring size before placing your order.
Does my MW ring have a warranty?
Yes! Every MW ring comes with a limited 90-day warranty that protects against any changes in color, clarity or brilliance of the band. The warranty will start when you receive your item. After 90 days, the warranty will expire and you are no longer able to apply for replacement or return the product.
How can I track my order?
We don’t automatically send out tracking codes, rather we send notifications to your email and text whenever it’s delivered or close to being delivered.
You can always reach out to us at firstname.lastname@example.org if you want an immediate update on your order’s shipping situation and updates on your tracking information..
What do I do if I have not received a confirmation email?
Order confirmation emails may take up to 60 minutes to arrive at your inbox. In the event you do not find it in your email, please make sure to check your spam folder and also add our email email@example.com to your email list to receive further order updates. If you still haven’t received your confirmation email after 60 minutes, please email us at firstname.lastname@example.org and we will get it sorted out in no time.
Can I upgrade my order from 1.5 carats to 2 carats?
Yes! If you wish to change the carat of your order, Once your order is placed, please email us immediately and we will manually change your order to 2-Carat right away. Please note that this only applies to orders that has not shipped yet. Once it is shipped, we are no longer able to upgrade your order.
How can I change my address after receiving confirmation of shipping?
Under our terms & conditions, once an order has been sent out from our warehouse, any changes or modification to the order cannot be made further and it is the sole responsibility of the buyer to ensure that accurate address information are put in during check out. In the event that there is an inaccurate address detail that needs correction, it is imperative that you notify us within 12 hours prior to your order being finalized.
Otherwise, once shipped, you can monitor your order and after it arrives locally, you can notify your local post office of the correct address so they can update and deliver your order to your correct address without any issues.
I am unable to view my email correctly?
If you are unable to view an email from us correctly, please reach out to us and we will resend you another one right away!
I received a message telling me my order is not completed so I placed another order again but ended up being billed twice.
The message you received was due to your other unsuccessful order.
Please do not worry, just let us know and we will take care of the cancellation of your duplicate order for you.
We will take care of the duplicate order provided that your correct order is the same in terms of the item you ordered and shipping address details.
I keep getting notifications regarding my order what is that, and can I opt-out from receiving them?
This notification are set in place to keep you updated regarding your order. You can always choose to opt-out from getting them via the ‘Unsubscribe’ button at the bottom of these messages.
Payments & Promotions
What are your payment options?
We made it very easy for you to own an MW™ by providing you with a hassle-free, set of payment options. You can pay with your Visa, MasterCard, Discover, Amex and the ever-reliable payment buddy, Paypal. Please be advised that currently, we do not offer cash-on-delivery.
How long does your current promotion last?
Our pricing tends to fluctuate proportionally with supply and demand and the time frame on the promotional discounts does not have a definite timeline that it will be available until the supplies run out.
How do I access further support on a challenge I have?
Our customer service team is ready to answer any further questions you may have. Please email us at email@example.com and we will resolve your challenge quickly.
Do you have a support phone number?
Currently, our support lines are exclusively available through email via firstname.lastname@example.org. Support availabilities are from Monday to Friday, 9AM to 6PM EST. You can also contact us via Facebook and Instagram direct message.