What is your return policy?
We offer an easy and stress-free return policy, If you would like to return/exchange your product, simply reach out to us at firstname.lastname@example.org within 30 days of your purchase. You’ll receive store credit and or an exchange, simply provide us your order # to receive a return merchandise authorization and return address. Please note, if any shipping cost was involved, the original shipping costs cannot be refunded and you will be responsible for covering the cost of return shipping.
Please note: Since K gold products need to be customized according to the order, it is not supported for return. If there are any quality problems, we provide free maintenance or replacement.
For orders that provide a photo of the ring to be customized, it is considered a special order and the 30-day free return policy does not apply. If you cancel a special order that is being made to order, we will charge a 25% design customization fee.
I received the wrong item
Please email us at email@example.com and we will send out your replacement immediately.
My order arrived damaged
Did your item arrive damaged, different or not working? Please email us at firstname.lastname@example.org and we will send out your replacement immediately.
If you would like to proceed with a return, please refer to the procedures below:
1. Within 30 days of receiving the product contact us with a photo or video explaining the issue and whether you want a return or replacement.
2. We will review the claim and contact you if we need more information.
3. If approved, we will provide store credit or resend the item, you may also be asked to return the product.
4. Customers will only be charged once for shipping costs (this includes returns)
5. No-restocking to be charged to the consumers for the return of the product.
My order has not arrived yet and I want to cancel my order
Due to high volume of demand and for better logistics efficiency, our products are shipped from different warehouses in over 5 major countries, due to this, our shipping and delivery time greatly varies depending on your location.
We are able to guarantee our dispatch dates within 10 business days (average around 5 business days) but cannot guarantee the exact shipping date.
We don’t offer refund because of shipping delays, as there sometimes unforeseen circumstances that may occur during the transit of your order which most of the time we do not have control of.
Where should I mail my authorized return?
Please contact our customer service at email@example.com to get the returned address.
Will you handle the return shipping fee?
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over USD$20 you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.